Frequently Asked Questions

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

-Visit TownSq and log in using your account credentials. If you are not registered, you can sign up using your HOA account number and property zip code.

- Access the Architectural Review Feature:

Once logged in, select the "Architectural Review" feature from the left-hand side menu.

-Click on “Submit Project” and fill in the necessary details about your project. You can upload any files or pictures during this process, which is strongly encouraged.

-After completing the form, click “Save” at the top right of the screen to submit the project for review.

-You can log back into TownSq at any time to see the status of your request in real time.

If you encounter any issues or need assistance, you can reach out to the Community’s ACC team via email at ACCReview@GoodwinTX.com.

What's the process for submitting the application? How long does it take to get approval?

Pursuant to Article 8, section 8.3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), once the application is submitted it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. In the event that an Architectural Control Committee cannot be established, the board will review the submissions. A response from the committee may take as many as 30 days from the date of submission, but the goal is no later than 2 weeks. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

Pursuant to Article 8, section 8.3 of the Declaration of Covenants, Conditions and Restrictions (CCRs), if you have not heard from the Community Manager or Architectural Control Committee within 30 days from the date of submission, the approval will be automatically denied.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings typically occur on the 3^rd Monday of each month; however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The association is responsible for maintenance and replacement of all exterior building surfaces (except windows, window frames, doors, door frames, and back patio improvements) including siding, trim, gutters, roofs, patio fences, snow removal (included private walks, driveways and from front porch to the front entry door), and landscaping (including grass, trees, shrubs, rock/mulch areas and sprinkler systems).

Homeowners are responsible for back patio inside fenced area, utilities to and from the Lot (water, light, gas, power, sewage, sanitary installations), doors, windows, electrical fixtures and all other accessories, and interior areas of each structure.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash/waste pick-up occurs every week on Fridays. Recycle pick is every other week.

What is the bulk pick-up schedule for my community?

Please contact GFL Environment at 303-744-9881 to schedule bulk pick-up service at your expense.

How do I get electric/gas/water/trash service?

For electric and gas, please contact Xcel Energy at 303-571-7511.

For water, this is paid for through the association for each unit and is serviced by Aurora Water.

Trash Service is provided by the Association.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

How do I get a pool/tennis court key?

Pool/tennis court keys are available for pick up at 3151 S. Vaughn way Suite 100, Aurora, Co. 80014. Homeowners must bring in old key in exchange for a new one. If you do not have the old key there is a $25 fee and you must bring in a check or money order. If your account is delinquent you must bring your account current in order to receive a key.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community twice per month.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web or mobile application.

Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Community Manager: Via email cddetmanager@goodwin-co.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDDET – Dam East Townhouse Association (CO-Denver)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code CDDET in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDDET

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 20^th of the month. A delinquency fee of $25 plus interest of 8% per annum will be assessed if not posted by the 20^th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Email iCerts Support at cs@iCerts.com. Make sure to include your address and that you are in the Dam East Townhouse Association.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community archives website at marketplace.communityarchives.com/login.

How much does a lender questionnaire cost?

Visit the Community archives website at marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at marketplace.communityarchives.com/login.

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at marketplace.communityarchives.com/login.

Rules/Regulations

What is the community's rental/leasing policy?

Unit owners are reminded they are liable and responsible to the Association for any and all violations of established Rules, Regulations and Declaration by their guests, invitees, renters and pets. Owners are also financially responsible for all damage caused by their guest, invitees, renters and pets.

What is the community's pet policy?

Residents shall not permit any pet to run loose on Common area. All pets must be leashed at all times.

Pets are not allowed to be housed on patios or balconies. Pets in the back patio must be attended to at all times.

Pet waste in the back patio area should be picked up daily. Pet waste on common areas should be picked up immediately.

Noisy pets, parking dogs, etc. whether inside or outside of unit will not be tolerated.

What is the community's parking policy?

Vehicles should park in garage where possible. All owners have a 2 car garage.

Vehicles prohibited on Association property: House trailers, camping trailers, boat trailers hauling trailers, boats, or accessories thereto, trucks and vans (larger than one ton), self-contained motorized recreational vehicles, or other type of recreational vehicles or equipment, commercial vehicles with words or pictures primarily for the purpose of advertising a business or service displayed heron, except; that any such vehicle may be otherwise parked as a temporary expedience for loading, delivery of goods or services, or emergency.

Exterior parking within the community consists of overflow parking and Visitor/Guest parking. Overflow parking areas are clearly marked as “Overflow Lot A”, “Overflow Lot B”, and “Overflow Lot C”. Overflow parking (as marked) is on a first-come first-served basis.

Visitor/Guest parking is clearly marked and consists of all remaining parking spaces within the community. Visitor/Guest vehicles (including motorcycles), parking on DETA property more than three (3) days, must display a valid DETA approved parking permit. The Property Management Company or parking monitoring company will issue a permit showing the address, vehicle make, year, color and plate number, along with month and year of expiration and the authorized Visitor/Guest Lot (by lot number) where vehicle will be parked.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.